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FAQ 2017-12-08T13:47:53+00:00

As we are not a local wholesaler or importer company, we do not accept Credit Card or payments like Moneygram, WesternUnion, Paypal payment and we are not able to work on a “credit” basis.

We only accept international payment terms such as;

  • Cash (Bank Wire Transfer)
  • Cash Against Documents via bank
  • Irrevocable Letter of Credit at Sight

We mostly ship our products in bulk cartons or kraft bags. Goods are shipped with or without pallets, stretched and shrink-wrapped according to the buyers request.

But for many of the items we also have Retail Pack and Private Label offers. Due to packaging materials and labor used, minimum order quantity is higher for retail packed products. You can contact us to learn more detail about packaging options for each product and also minimum order quantities.

Actually we do not change prices ourselves, at least not arbitrary. Prices are changing according to the market stocks, harvest quality, expected harvest forecasts and also demands coming from local and international markets. You can consider it like an exchange market. Markets are reacting to any internal and external effect and it force us to make changes on the prices.

HERITAGE TRADING GROUP is fast!

Once your order is confirmed, we ship your goods after 7 days (sometimes earlier!) with the best transport option.

Shipment time can be longer if there are a force majeure situation or if you have a special product requirement (i.e. retail packing, private label, production with customer specifications). In that case, you will be informed by our team about the expected shipment date before placing an order.

Yes we do have a Refund Policy which we consider very strictly! Heritage Trading Group utmost priority is 100% Customer Satisfaction. As such we do set terms and conditions with refunds ranging from 70% to 100% of total amount payable by the customer. Percentage Refunds vary as per consultation charges, processing charges, duration of trade, bank transfer charges and pre-container logistics levies just to name a few. Contact our customer care on +61 0 411 679 961 for further information or email us at info@heritagetradinggroup.com and within 5 to 10 business days your refunds must have been sent back to the issuing company account counting from the date upon submission of the refund request or application for refunds.

We are working with several different logistics companies for every destination. As we are working with logistics companies in large quantities, we have an advantage to get the best freight rates for you. Air way, sea way or land transport, we can find the best option and deliver the goods directly to your nearest port or at your doorstep even for pallet quantity shipments or full container / truck loads. Of course you are not obliged to arrange delivery from our side. You can also redirect your forwarder to us and we will coordinate pick-up and delivery without a problem.

Minimum order quantities may change depending on the products, especially for the products we supplied.

You can consider minimum quantities below valid as a reference: 

  • Frozen Meat: 50,000 kg / product
  • Nuts: 1000 kg product
  • Baby Dolls: 50,000 kg / product
  • Herbs & Seeds: 50,000 kg
  • Juice & Concentrates: 10,000 kg
  • Copper Products: 10,000 kg
  • Food Ingredients (wheat starch etc.): 20 FCL

If you want to order and combine several products together, please contact us. Minimum order quantities can be flexible depending on the total order quantities.

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